From Body Mechanics to Mindfulness, Amazon Launches Employee-Designed Health and Safety Program Called WorkingWell Across Operations in the United States
SEATTLE – (BUSINESS WIRE) – Today, Amazon (NASDAQ: AMZN) announced the launch of WorkingWell, a comprehensive new program that provides employees with physical and mental activities, wellness exercises, and healthy eating support that are scientifically proven to help them recharge and rejuvenate, and ultimately reduce the risk of injury. The program is part of the company’s investment of more than $ 300 million in safety projects in 2021 and its mission to be the safest workplace on Earth. There are a number of components of WorkingWell, each of which was developed in collaboration with employees within Amazon operations. Aspects of WorkingWell was tested in the United States in 2019, and the program has since expanded to 859,000 employees at 350 sites in North America and Europe. By the end of 2021, WorkingWell will further expand to cover Amazon’s entire operating network in the United States with the goal of reducing recordable incident rates by 50% by 2025.
Employee health and safety has been Amazon’s number one priority since day one. The company works closely with health and safety experts and scientists, performs thousands of safety inspections every day in its buildings, and has made hundreds of changes based on employee feedback to improve their well-being. at work, including the development of the WorkingWell program.
“Amazon takes our security very seriously, and my managers made it clear to me that this is more important than anything, even productivity and quality,” said Jeffrey Ku, operations worker at an Amazon fulfillment center at Aurora, CO. “WorkingWell is an extension of that – it makes sure that we take care of our mind and our body. It encourages us to make positive changes to the way we work, and since I started watching the program’s health and safety videos, I’ve incorporated a stretching routine into my day.
Similar to other jobs like this, about 40% of work-related injuries at Amazon are musculoskeletal disorders (MSDs) which include sprains or strains caused by repetitive movements, and they are more likely to occur. among new hires, many of whom may be working in a physical role for the first time. WorkingWell pilots reduced these injuries and had a positive impact on employees’ regular daily activities outside of work. In fact, this program, along with other company initiatives focused on early prevention of MSDs, helped reduce MSD-related injuries by 32% from 2019 to 2020.
“Amazon has identified innovative technologies and approaches to address employee well-being and the implementation of training and wellness programs in their facilities,” says Jennifer McNelly, CEO of the American Society of Safety Professionals (ASSP). “The occupational safety and health community thrives by sharing innovations, best practices and lessons learned. We look forward to Amazon continuing to share ideas and information on these new methods and approaches to improve workplace safety in the United States and around the world. ”
WorkingWell is a comprehensive program with a number of components covering training and conditioning, wellness services and technology, including the following:
Scientifically proven health and safety training and exercises
Health and Safety Huddles: Daily opportunities to engage employees on solid body mechanics, wellness topics and ongoing safety education. Managers and small groups of socially distant employees gather near workstations and watch short interactive videos on rotating topics created by health and safety professionals and injury prevention specialists . Topics rotate monthly and range from gripping and handling, pushing and pulling, nutrition, etc. Over the past year, during its pilot phase, Health & Safety Huddles has helped reduce MSD-related injuries and received almost 90% positive feedback from employees surveyed.
Wellness areas: Provides employees with voluntary stretching and muscle recovery through dedicated areas easily accessible in Amazon operating buildings. These areas incorporate interactive videos and written information to help employees proactively improve their health and wellness in areas such as body mechanics, wellness topics such as best practices. stretching, continuing safety education, etc.
AmaZen: Guides employees through mindfulness practices in individual interactive kiosks in buildings. During work shifts, employees can visit AmaZen stations and watch short videos featuring easy-to-follow wellness activities including guided meditations, positive affirmations, calming scenes with sounds, and more. Employees like Katie Miller at an Amazon fulfillment center in Etna, OH, say the pilot program has been helpful. She shared, “Self-care is important, and AmaZen gives me the opportunity to take the time to stop and pull myself together, which helps me be better at work. When I take this time, I come back to work more focused, and it has a lasting effect on the rest of my day. ”
Comprehensive and essential health and wellness services
Wellness centers: Amazon-powered spaces dedicated to preventing injury and illness through preventative personal care, health and safety education, and first aid treatment for injuries. On-site medical representatives trained in first aid and certified sports coaches called injury prevention specialists bring diverse backgrounds to these centers to provide quality on-site safety and well-being care to operations employees.
Eat well: Developed to support the overall nutritional health and well-being of employees by promoting healthy eating and increasing the availability of healthier options. In on-site rest rooms, signage is posted to highlight healthy choices such as fruit, granola bars, and vegetable snack wrappers. Through this program, the company has also increased the choice of healthier options available to employees in site break rooms. In its initial pilot project, EatWell increased awareness of healthy eating by 60% and helped over 50% of employees surveyed make healthier choices.
Neighborhood health centers: Provides Amazon employees and their families with quality, convenient and affordable healthcare within 10 miles of their workplace and home. In partnership with Crossbreed health, these centers provide access to comprehensive primary care services to help members feel and stay healthy. With an emphasis on acute, chronic and preventive primary health needs, a wide range of services are offered at these centers. Examples include prescription drug services, vaccinations, mental health, physiotherapy, health coaching for conditions such as diabetes and hypertension, and navigation of care to specialist referral services, as well as same-day pediatric services. Since the initial rollout of 17 sites in five cities in the United States, patients have reported more than 90% satisfaction and more than 85% of Amazon employees see neighborhood health centers as their only place of care.
Use technology to connect with employees in buildings and at home
Body and mind moments: Hourly messages employees receive at their workstations guide them through a series of physical and mental activities scientifically proven to help rejuvenate and reenergize, and ultimately reduce the risk of injury. These activities, designed to reduce muscle and mental fatigue, range from various stretching recommendations, breathing exercises, and mental reflections. Since piloting this program at some sites, employees have reported that these moments have improved their physical and mental well-being at work. By the end of the year, Mind & Body Moments will evolve into more personalized guests.
Connect and comment on the kiosks: Collects employee feedback to help improve current WorkingWell components and design future offerings. These kiosks also provide employees with an on-site location to access wellness services and content, connecting them to hundreds of content including health and safety training, wellness advice, information on wellness centers and moments for mind and body.
WorkingWell mobile application: Will soon provide home access to all onsite safety, health and wellness offerings in Amazon buildings, including AmaZen, EatWell, Mind & Body Moments. The Working Well mobile app provides employees with a digital library to facilitate proactive wellness behaviors such as stretching and muscle recovery, mindfulness exercises, and body mechanics coaching.
WorkingWell was developed by employees who care deeply about their colleagues and are dedicated to promoting occupational health and safety. The WorkingWell team will continue to collect employee feedback and ideas and use safety science to solve problems and establish new industry best practices in its relentless quest to support and keep employees healthy. and safe every day.
To learn more about the employees who have contributed to the development of WorkingWell and its components, visit: https://www.aboutamazon.com/news/workplace/meet-employees-behind-amazons-new-health-and-wellness-program.
To download a b-roll video and high-resolution images from WorkingWell, visit: https://press.aboutamazon.com/images-videos.
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