India is Amazon’s second-largest tech hub, says country’s chief
India is Amazon’s second largest tech hub in the world, with some of the most talented software developers, product managers, machine learning scientists and researchers, said Amit Agarwal, vice president global senior and country manager, Amazon. India.
“Our teams are fueling innovations not only for India, but also for customers around the world,” Agarwal said, during the e-commerce company’s first-ever career day in India on Thursday. “They are creating services that touch virtually every aspect of the customer journey with Amazon.”
For example, Amazon’s team in Bangalore created a cloud-based warehouse management system to help sellers streamline their warehouse operations and ship orders to customers quickly and reliably. Although this service was first launched in India, it is now used by business partners around the world to serve millions of customers.
Another team developed a vision-based information retrieval capability used to automate identity verification, helping to streamline the onboarding experience for new sellers around the world. One of the company’s AI teams uses computer vision technology and deep learning techniques to deliver exceptional customer experiences. Amazon Web Services (AWS) India teams are working on the AWS Quantum Computing Application Lab. This is in partnership with the Ministry of Electronics and Information Technology.
“Now, this is the world’s first quantum computing applications lab on AWS to support a national government’s mission to drive innovation,” Agarwal says.
He says Indian customers not only use Amazon for their purchases, but engage in it every day, pay their bills with Amazon Pay, listen to Prime Music, have fun on Prime Video.
Amazon has also helped bring the technology to strengthen India’s societal infrastructure. One example is its artificial intelligence-based Alexa voice assistant, which supports schools in a remote city in central India and enables students to engage with Alexa in Hindi and improve their understanding of math, science, English and general knowledge. Through all of these innovations, Agarwal says what really drives the company is the unique workplace culture. “Unsurprisingly, the list begins with customer obsession as the first principle,” Agarwal explains.
Another on the list reminds the company that finding diverse perspectives is essential to be right. Agarwal said that building a welcoming and inclusive culture is integral to diversity. The company said it had many initiatives to attract the best builders. Whether it’s hiring women who have made their career breakthroughs, including the LGBTQ community, attracting military veterans, or focusing efforts on PWD (persons with disabilities) applicants. “We are committed to creating a safer, more productive, better performing, more diverse and more inclusive work environment in which builders can thrive and achieve personal success,” says Agarwal.
He says India is on the threshold of digital transformation. One that will have a profound impact on inclusion and equity in our societies. At the same time, it will prepare India to become a trillion dollar digital economy. This would require significant investments in technology and infrastructure. He says Amazon’s global scale and local momentum over the past few years has uniquely positioned it to play a critical role as a catalyst in India’s transformation.
“At the same time, I firmly believe that our local innovations will also shape the experience of our next 500 million customers around the world,” says Agarwal.
Last year, Amazon founder Jeff Bezos predicted the 21st century would be India. To support it, the company has pledged to digitize 10 million small businesses, enable 10 billion exports and create two million jobs in India by 2025.
“I find it super energizing. I wake up every day grateful for the opportunity to work alongside some of the smartest people to solve really tough problems and innovate at scale, ”Agarwal said. “And with Amazon India, I believe we have a unique opportunity to harness India’s potential in the 21st century, transform everyday life and livelihoods, and leave a lasting legacy.”
Agarwal, who has a background in computer science, started nearly 23 years ago as a software development engineer at Amazon. “I still remember my interview. It was at a distribution center in Seattle, and I could watch the associates skating around picking as I discussed the selection algorithms with the team, ”Agarwal recalls. “I knew that there was a place focused on exciting real-world issues that use technology to invent on a large scale. “
When he joined Amazon, he had the opportunity to work on some of Amazon’s early experiences, inviting other sellers to sell alongside the company and dramatically increasing the selection for customers. “We started with auctions and failed. We tried to create zShops or stores on Amazon and still failed. It was only until our third trial that we invented the market as we know it today, ”says Agarwal.
He also had the opportunity to be part of the team that launched AWS (Amazon Web Services). He later served as technical advisor to Amazon founder Jeff Bezos. Over the past 10 years, Agarwal has been involved in building Amazonian India from scratch. He says that today, Amazon in India employs over a million professionals in various fields ranging from engineering, applied sciences, business management to supply chain, finance and creation. of content.