Microsoft Is Considered Most Trusted Cloud, Bank of America Survey Finds
- Large enterprises rely on Amazon’s cloud the most for “critical workloads,” according to a Bank of America survey.
- “Mission Critics” included IT Service Management, Analytics and Sales and 417 professionals participated.
- Overall, respondents from businesses of all sizes said they trust Microsoft Azure the most.
- See more stories on the Insider business page.
Amazon’s cloud has the “critical workloads” among the largest companies, but Microsoft’s cloud is considered the most reliable among companies of all sizes, according to a new Bank of America survey.
In a report released this month, Bank of America surveyed 417 people from a wide range of companies, with 85% of those surveyed in IT management roles and 37% in executive positions.
The survey found that for respondents from companies with more than 5,000 employees, Amazon Web Services is the best cloud for running both new and existing “mission-critical workloads”. The survey defined the mission critical as including IT service management, analytics, sales, customer relationship management and customer support.
Respondents in small businesses (those with less than 1,000 people) chose Azure and Microsoft’s AWS almost equally for new workloads, although businesses with 1,000 to 5,000 people chose Azure.
Ultimately, however, respondents from businesses of all sizes said they of confidence Microsoft Azure the most to manage these critical workloads.
“While AWS tends to have / win the most critical workloads, in terms of reputation, Azure seems to be ahead of AWS in terms of customer trust,” the report says.
This could be due to Microsoft’s long history with other business software, like Office and Windows: Microsoft already has “great goodwill with IT departments and CIOs,” the report said.
“As a result, adopting Azure is a natural extension of the existing relationship with Microsoft, given its trusted nature, seamless integration with other Microsoft applications, and favorable economics when paired with existing contracts / licenses, ”the report says.
Partners and customers may also be concerned about competition with Amazon, which competes directly with retail, grocery and more.
Meanwhile, AWS is the cloud of choice for small businesses (less than 1,000 employees) running non-critical workloads. The report notes that it is “possibly due to the accessibility / ease of running an AWS instance just using a credit card.”
Ultimately, AWS has the largest overall cloud market share at 45%, according to Gartner. Microsoft takes second place with 17.9% market share, followed by Alibaba with 9.1% and Google Cloud with 5.3%.
This ratio is not likely to change, according to the survey results:
Companies with more than 5,000 employees or less than 1,000 employees plan to increase their spend on AWS the most next year, while mid-size companies with between 1,000 and 5,000 employees plan to spend the most on AWS. Azure.
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