NICE named leader in the 202
PLEASANT (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the newly released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated. NICE ranked furthest overall for Completeness of Vision in the Leaders quadrant. This is the eighth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.
This 2022 Gartner Magic Quadrant for CCaaS rates the contact center as a service provider that delivers exceptional customer experiences across all industries worldwide. Gartner’s Magic Quadrant describes Leaders as follows: “Leaders are best described as vendors with strong support for the four pillars of excellent customer service and able to serve multinational organizations with local sales and support organizations. . Leaders are more likely to serve customers through channel partners and enjoy strong brand recognition, which has resulted in a large installed base or above-average market growth due to customer demand. Leaders also benefit from the ability to support varying levels of deployment complexity, including integrations with partners through established marketplaces.
NICE CXone offers the industry’s only combination of CCaaS, WFO, Analytics, AI and Digital Self-Service based on CXone, the world’s first cloud-native CX platform. This creates smart, connected, self-service, human-assisted interactions throughout the customer journey. With smart bots, virtual agents, automated proactive engagement, mobile engagement, and accessible insights, organizations are able to expand their workforce, helping customers find answers quickly and transition effortlessly from self-service agent-assisted assistance. CXi is designed to enable organizations to intelligently meet with customers throughout their journey, enable resolution through AI and data-driven self-service, and prepare agents to successfully resolve any event related to customer needs. clients.
“We are delighted to once again be recognized as a Leader by Gartner for the eighth consecutive year,” said Paul Jarman, CEO of NICE CXone. “As a digitally seamless customer experience increasingly becomes a brand’s most powerful differentiator, NICE is pioneering a new market standard of AI-infused customer experience interactions (CXi). With the most complete, connected and intelligent integrated CX solution, we help brands exceed customer expectations by going beyond the limits of the contact center to create better and more meaningful interactions with customers. We believe this recognition from Gartner amplifies NICE’s core commitment to advancing the digital transformation and success of the organizations we serve by strengthening their customer relationships.
NICE was recognized in the first-ever Gartner Magic Quadrant for CCaaS* report in 2015 as a Leader and has been recognized as a Leader in the Magic Quadrant for CCaaS ever since. The company believes that its consistent recognition in this report bolsters its ability to quickly identify market trends and continually innovate accordingly to deliver the technology solutions organizations need to advance their customers’ success.
Earlier this year, NICE was first recognized by Gartner as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA). NICE is the only CX vendor to be named a Leader by Gartner in both 2022 Magic Quadrant reports for CCaaS and RPA.
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. August 22, 2022. Gartner, Magic Quadrant for Robotic Process Automation, Saikat Ray, Arthur Villa, Melanie Alexander, Keith Guttridge, Andy Wang, Paul Vincent, July 25, 2022. GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner , Inc. and/or its affiliates in the United States and around the world and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*NICE was recognized as an inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 to 2019. The name of the report was updated to Magic Quadrant for CCaaS from 2020.
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the world to create extraordinary customer experiences while meeting key business metrics. Powered by the world’s #1 cloud-native customer experience platform, CXone, NICE is a global leader in AI-powered contact center software. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com.
Note on the mark: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other brands are trademarks of their respective owners. For a complete list of NICE brands, please see: www.nice.com%2Fnice-brands.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including Mr. Jarman’s statements, are based on management’s current beliefs, expectations and assumptions. . of NICE Ltd. (the society “). In some cases, these forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “plan”, “anticipate”. ”, “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the Company’s actual results or performance to differ materially from those described herein, including, but not limited to, impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; the successful execution of the Company’s growth strategy; the success and growth of the Company’s Cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; failure to develop and introduce new technologies, products and applications on a timely basis; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution agreements; the Company’s dependence on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security breaches against the Company; the effect of newly enacted or amended laws, regulations or standards on the Company and our products; and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, see the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
See the source version on businesswire.com: https://www.businesswire.com/news/home/20220824005683/en/