PCI Pal® Announces Amazon Connect Integration and AWS Marketplace Availability

Amazon Connect users around the world can now take advantage of PCI Pal secure payment solutions for additional payment security and compliance options

PCI Pal® announced a new integration with Amazon Connect to provide customers around the world with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.

Thousands of businesses of all sizes are using Amazon Connect to tailor their customer communications for the post-pandemic future. With this integration, PCI Pal will become the first truly global secure payments provider available on the AWS Marketplace, a digital catalog that enables organizations to easily discover, purchase, authorize, deliver and manage third-party software that is available. run on Amazon Web Services. (AWS).

Amazon Connect customers will now have access to PCI Pal solutions, including Agent Assist, IVR and digital products, through an integrated offering that enables PCI compliance and payment security across their omnichannel communications mix. Service users will also benefit from their payment service provider (PSP) retention, as PCI Pal is independent of all payment environments.

James Barham, CEO of PCI Pal, said,

“This integration allows businesses to minimize their PCI footprint and secure their customers’ most sensitive payment data, while maintaining the best possible customer and agent experience.

“Amazon Connect users can seamlessly access our secure payment services across all customer engagement channels, allowing them to focus on service excellence knowing that data is protected. “

Customers using Amazon Connect with PCI Pal will be able to reduce contact center exposure to sensitive cardholder data by deducting their infrastructure from PCI DSS requirements. Additionally, Amazon Connect Delivery Partners and AWS Consulting Partners, which help businesses build cloud contact centers with Amazon Connect, will now also be able to sell PCI Pal omnichannel payment solutions.

“The COVID-19 pandemic has made the agility and security of contact centers more important than ever,” continues Barham. “As a leading provider of secure payment solutions for the corporate communications space on a global scale, this offering ensures that whether they are working in the office, in a contact center or remotely from home, Amazon Connect customers will not only be able to set up more agile contact centers. in minutes, but now, for the first time, will have access to the best payment security solutions.

Amazon Connect is an easy-to-use omnichannel cloud contact center used by thousands of businesses of all sizes. Based on Amazon’s own customer service system, Amazon Connect enables businesses to set up contact centers in minutes to support millions of customers from the office or virtually. Through this integration with PCI Pal, Amazon Connect customers can access the highest levels of security and compliance whether they are working from a traditional contact center or from home.

PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that enable businesses to accept payments securely, adhere to strict industry governance, and shield their business from the significant risks posed by non-compliance. -conformity and data loss.

Its mission is to preserve reputation and trust by providing customers with secure payment solutions for any business communication environment, including voice, chat, social media, email and contact center.

PCI Pal is integrated and resold by some of the world’s leading business communications providers, as well as major payment service providers.

The entire product base is available from its global cloud platform hosted in Amazon Web Services (“AWS”), with regional instances in EMEA, North America and ANZ. PCI Pal products can be used by organizations of all sizes around the world, and she is proud to work with some of the world’s largest and most respected brands.

For more information on PCI pal, see their company profile