SequenceShift and Omningage Announce Partnership for Amazon Connect Customers
Streamlining the digital transformation process
— Daniel Solomon, CEO of Omniningage
WORLDWIDE, Aug. 11, 2022 /EINPresswire.com/ — SequenceShift and Omningage today announce a new partnership interconnecting seamless PCI compliance with the world’s most innovative customer engagement platform.
SequenceShift, rebels of the PCI DSS compliance and card data security space, and Omningage, specialists in customer communications management software, today announced the availability of an integration between the two cloud environments. , combining their AWS products and providing a simplified call center agent dashboard and PCI Compliance Solution exclusively for Amazon Connect users.
Amazon Connect has revolutionized the way a contact center is viewed. Cloud-based call centers have transformed the industry at its core, offering zero setup fees, pay-per-use pricing, and allowing users to have their contact center up and running with just a few clicks.
In the area of customer communications, Amazon Connect offers something unique and new. Amazon Web Services (AWS), the cloud infrastructure in which Connect operates, is impressive in both its scope and capabilities, providing the perfect opportunity for independent service providers to add value and specialized functionality to a robust user-centric system.
Growing PCI compliance requirements and pressure in contact centers mean that Connect users can rely heavily on AWS Marketplace partners to deliver and offer additional functionality.
SequenceShift and Omningage have taken the opportunity to support the call center foundation, offering solutions for compliance, technology and day-to-day processes that all need to be addressed.
The explosion of working from home across industries worldwide has resulted in tougher PCI requirements that make it increasingly difficult for businesses to achieve and maintain compliance. Although PCI is a requirement when accepting card payments, it is often not the customer’s core business.
Many are now turning to third-party outsourcing providers to solve this problem, and as the world moves forward into the era of digital transformation, it is expected that pay-as-you-go and scalable software based on the cloud are offered as the norm.
The direct connection between SequenceShift’s PCI compliance software solution, Payline, and Omniningage’s integrated engagement management dashboard, enables companies to quickly optimize their digital transformation processes and meet the needs of their customers. contact center.
Deployment speed is determined by the user and customizations are available for those who need them. Out-of-the-box SequenceShift solutions are ready for immediate implementation, with some customers going live in as little as 32 minutes.
While other service providers for PCI compliance or agent desktops/dashboards exist on the AWS Marketplace, this is the only collaborative offering that can meet both customer requirements at once.
“We are extremely excited about the partnership between Omningage and SequenceShift. Many of our customers demand PCI-DSS compliant payments and being able to provide this through our integration with SequenceShift further strengthens our unified agent desk for Amazon Connect. says Daniel Solomon, CEO of Omniningage.
“We were ahead of our time when we started offering no-cost start-up and pay-as-you-go pricing. As two independent software companies, Omninage and SequenceShift saw the opportunity to add value to Amazon Connect, we can now say that we are one of the originals and the only ones to offer this type of packaged solution. . Managing Director of SequenceShift, Dmitri Muntean shares some thoughts on the power of strategy and persistence.
The integration, developed by SequenceShift in conjunction with Omningage, is part of the AWS Marketplace suite of products.
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OMNINGAGE Connect is the world’s most innovative customer engagement platform for Amazon Connect. The platform is powered by various AWS services and provides agents with rich customer context and journey data. Armed with this information, agents can deliver personalized customer service resulting in engaging interactions and amazing customer experiences. Contact center supervisors and team leaders get a 360-degree view of interactions, team performance, queue statistics, and customer experience through a single desktop.
SequenceShift is a rebel in the PCI compliance space, providing a suite of telephone payment service solutions exclusively for Amazon Connect, ticking all the regulatory boxes for credit card payments processed over the phone, and responsible for the new era of PCI compliance for Amazon Connect customers.
SequenceShift provides a secure, fee-based cloud service solution that allows businesses to outsource their telephony payment compliance without the cost, commitment and complexity of previous generation systems.
SequenceShift is a proud AWS Advanced Technology Partner.
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